Field Service Representative II Cardiopulmonary
Company: LivaNova
Location: Columbus
Posted on: May 6, 2024
Job Description:
Join us today and make a difference in people's lives!
LivaNova is a global medical technology company built on nearly
five decades of experience and a relentless commitment to improving
the lives of patients around the world. Our advanced technologies
and breakthrough treatments provide meaningful solutions for the
benefit of patients, healthcare professionals, and healthcare
systems. The company is listed on the NASDAQ stock exchange under
the ticker symbol " LIVN ." LivaNova is headquartered in London
(UK) with a presence in over 100 countries and a team of more than
3,000 employees worldwide.Creating LivaNova and ultimately building
a new premier medical device company has been an exciting time for
us! In response to our growth, we have an opportunity for a Field
Service Representative II to join our Cardiopulmonary team.Under
general supervision, inspects, services, and repairs equipment on
which training has been provided. Makes frequent contact with the
home office to receive assignments and to review service problems.
May obtain assistance of more qualified personnel to solve
extremely difficult or complex problems.ESSENTIAL JOB FUNCTIONS
- Performs preventive maintenance within scheduled time frames on
equipment in assigned territory.
- Sells service business within the territory as appropriate and
works closely with sales to continue a strong LIVANOVA presence in
territory.
- Provides corrective maintenance on equipment within assigned
territory.
- Ensures quality standards are met or exceeded in the
performance of services provided.
- Responsible and accountable for all assigned company assets
including tools, test equipment, inventory, computers, pagers,
corporate cards, documentation, "intellectual property", etc.
- Completes timely paper work, documentation, and administrative
tasks per organizational policy and procedures.
- Maintains an action plan of personal development and training
through goals and objectives to improve job skills and overall
industry and product knowledge.
- Responsible for maintaining financial cost effectiveness within
the assigned territory.
- Works effectively with coworkers, other departments and
customers.
- Communicates accurate technical findings to enable thorough
analysis of problems, root causes and resolutions.
- Performs other additional duties or projects as
assigned.KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Requires high level of organizational and territory management
skills.
- Demonstrated ability to manage self.
- Requires consistent performance in the ability to use logical
methods to identify and solve
- equipment related problems.
- Demonstrated strong interactive people skills, a high degree of
customer relations skills and the
- ability to relate well to a wide variety of people.
- Strong focus on customer relations and timely resolution of
problems.
- Demonstrated accountability for field service administrative
tasks.
- Strong analytical and problem solving skills relating to
solving equipment problems.
- Stand 90% / Sit/Walk 10%
- Availability for call 24/7
- Lift 0-50 lbs
- Grip, grasp, push, pull
- Kneel, stoop, bend, twist, reach above the shoulders
- Repetitive use on computer
- Pinch repetitively
- Oral Comprehension
- Communication Skills
- Written Comprehension
- Mathematical Reasoning
- Memorization
- Spatial Orientation
- Blood borne pathogen exposure
- Around 75% travelEDUCATION AND EXPERIENCE
- Requires 2 years of Technical College or equivalent
- Minimum of 3 years as a Field Service Representative or
Hospital TechnicianPay TransparencyThe salary range for this
position is $75,000- $85,000 base + bonus potential.Employee
benefits include:
- Health benefits - Medical, Dental, Vision
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work SchedulesOur commitment to Diversity &
Inclusion:LivaNova values equality and celebrates diversity. We are
committed to ensuring that our recruitment process is fair,
transparent and free from unlawful discrimination.Our selection
process is driven by the key demands/requirements for the role
rather than bias or discrimination on the basis of a candidate's
sex, gender identity, age, marital status, veteran status,
non-job-related disability/handicap or medical condition, family
status, sexual orientation, religion, color, ethnicity, race or any
other legally protected classification. Notice to third party
agencies:Please note that we do not accept unsolicited resumes from
recruiters or employment agencies. In the absence of a signed
Recruitment Services Agreement, we will not consider, or agree to,
payment of any referral compensation or recruiter fee. In the event
that a recruiter or agency submits a resume or candidate without a
previously signed agreement, we explicitly reserve the right to
pursue and hire those candidate(s) without any financial obligation
to the recruiter or agency.Beware of Job Scams:Please beware of
potentially fraudulent job postings or suspicious recruiting
activity by persons posing as LivaNova recruiters or employees. The
scammers may attempt to solicit confidential, personal information,
such as a social security number, or your financial information.
LivaNova will never ask for fees prior/during/after the application
process, nor will we ask for banking details or personal financial
information in return for the assurance of employment. If you are
concerned that an offer of employment might be a scam or that the
recruiter is not legitimate, please verify by searching for "See
Open Jobs" on, and check that all recruitment emails come from an
@livanova.com email address.
Keywords: LivaNova, Middletown , Field Service Representative II Cardiopulmonary, Sales , Columbus, Ohio
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