Cannabis Operations Specialist

Company: Herban Quality Control / Point Management
Location: Cincinnati
Posted on: February 16, 2026

Job Description:

Job Description Job Description Operations Specialist Retail Field Operations | Travel Required Full-Time About Shangri-La Shangri-La Dispensaries is a family-owned, operated, and funded cannabis organization built on structure, accountability, and growth. Founded in Missouri, we have expanded into multiple states and continue to scale rapidly across retail, cultivation, and manufacturing operations. We believe in building systems that last. As we grow, we focus on operational excellence, clear leadership standards, and consistent execution across every location. Our goal is not just expansion - it's scalable, sustainable performance. We are looking for leaders who thrive in structure, enjoy solving operational challenges, and can implement solutions that elevate performance across multiple stores. About the Role The Operations Specialist is a highly field-focused role designed to improve store performance through targeted training, operational support, and execution follow-through. There will be one Operations Specialist per state , making this a visible and high-impact leadership role. This is not a desk-based position. The Operations Specialist works inside stores, partnering closely with Regional Managers and Store Leadership to identify operational gaps, reinforce training, and ensure consistent execution. Position Overview The Operations Specialist improves store performance by delivering hands-on training, identifying bottlenecks, reinforcing operational standards, and ensuring follow-through on corrective actions. This role is solution-oriented, highly accountable, and comfortable stepping into active retail environments to provide immediate guidance and structure. Key ResponsibilitiesTraining & Field Support • Provide on-site, hands-on training support to stores experiencing operational challenges, discrepancies, or customer service issues • Identify locations with elevated discrepancies or recurring execution breakdowns and proactively deploy training support • Conduct in-field coaching with General Managers, Assistant General Managers, Leads, and Associates • Reinforce training related to inventory handling, cash handling, customer flow, staffing execution, and store-level processes • Observe store operations in real time to identify bottlenecks and inefficiencies • Follow up after visits to ensure improvements are sustained Operational Support & Issue Resolution • Serve as a primary operational support resource for assigned stores • Respond to operational "fires" including workflow failures, customer escalations, and staffing challenges • Support store resets and execution alignment during high-impact periods • Assist with opening and closing execution issues • Ensure follow-through on action items identified during store visits Store Walkthroughs & Execution Reviews • Conduct routine store walkthroughs focused on operational execution and readiness • Identify recurring operational challenges and partner with store leadership to correct them • Provide clear, actionable feedback following walkthroughs • Reinforce merchandising standards, organization, and customer flow Discrepancy & Process Support • Support investigation of inventory discrepancies and operational irregularities • Identify root causes related to process gaps or training needs • Reinforce corrective actions through coaching and follow-up • Escalate significant or recurring concerns to the Regional Manager Leadership Support & Reporting • Act as an extension of the Regional Manager, supporting execution consistency across assigned stores • Provide coaching reinforcement to GMs and AGMs • Track trends related to operational breakdowns and training needs • Maintain documentation to support accountability and follow-up Qualifications • 3 years of retail leadership or multi-unit retail experience • Strong operational understanding of inventory, cash handling, and retail workflow • Experience training, coaching, or developing store teams • Comfortable working across multiple locations • Strong communication skills and ability to provide direct, constructive feedback • High level of accountability and follow-through • Willingness to travel within assigned state Preferred: Experience in regulated industries and multi-location environments. Why This Role Matters This role exists to raise the standard. The Operations Specialist ensures that execution is consistent, training is reinforced, and operational breakdowns are corrected quickly and effectively. You will have a measurable impact on performance across the entire state. If you are a hands-on operator who thrives in the field, enjoys solving real problems, and wants to elevate store performance at scale, we encourage you to apply.

Keywords: Herban Quality Control / Point Management, Middletown , Cannabis Operations Specialist, Retail - All , Cincinnati, Ohio