Default & Special Servicing Team Lead

Location: Cincinnati
Posted on: April 25, 2024

Job Description:

GENERAL FUNCTION: Under minimal supervision, the Default & Special Servicing Team Lead assists the Default & Special Servicing Supervisor coordinate, delegate, prioritize and follow-up with the work or tasks related to accounts in stages ofdelinquency;for one or more of the functions within default and special servicing.

Foreclosure, Bankruptcy, Claims, FHA Claims, Real Estate Owned (REO), Property Valuations, Property Preservation, Charge Off, Default Attorney Referral, Default Processing, Collections Support, Affidavit Production, Vendor RelationshipManagement,Litigation oversight or any other default-related function.

Assists, researches, resolves and responds to escalated operational, vendor, and customer service issues while providing guidance & leadership to unit personnel.

Ensures reporting standards are met and maintained. Interacts with managerial and supervisory staff to provide feedback and offers insights to process improvments and daily workflow. The Team Lead will ensure employees, equipment, and materialstomaximize productivity and ensure that production standards are met and maintained. Requires a general to advanced level of knowledge about default practices and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Provide daily coaching and feedback to staff through account reviews and side-by-sides. Helps management to monitor individual and team productivity and quality, while providing technical supervision of the assigned unit. Aids management in newhiretraining, cross training, and ensuring that employees have a full understanding of department and Bank procedures as well as individual job responsibilities, goals, and performace standards while previewing accounts for senior management reviewandapproval, and quality control checks for accuracy of data and information. Be subject matter expert for team while effectively communicating the policies, practices, objectives, and core values of the orginazation to the team.

-Manages daily work at the account level as assigned.

-Manages Daily, Weekly, Bi-Weekly, and Monthly reporting as assigned.

-Develops and maintains good business relationships with internal and external vendors and customers. Responds to and assists team with investigating and responding to miscellaneous correspondence. Assists in managing aspects of vendor management forunitassigned vendors including but not limited to conducting monthly conference calls, monitoring & reporting qulity of work and completion times which are based off of SLA''s for each vendor.

-Communicates feedback from the team to management while encouraging employee engagement through teamwork and the cross training of employees within the unit as well as promoting teamwork and cooperation within the unit as well as other areas oftheoriginazation. Identify individual and group training needs and work with management to develop the best approach for improvement.

-Assist with the development and implementation of unit policies and procedures in order tocontinue process , increase productivity, and ensure compliance.

-Serve as back-up to the supervisor for meetings or as assigned in their absence.

-Participate in internal or external departmental rotations for development purposes.

-Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: NONE

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