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Regional E-Campus Technical Solutions Specialist (Full-Time)

Company: Miami University
Location: Middletown
Posted on: September 8, 2019

Job Description:

All interested and qualified candidates must apply directly at the Miami University Hiring Portal at http://jobs.miamioh.edu/cw/en-us/job/495775/technical-solutions-specialist The Regional E-Campus Technical Solutions Specialist serves the Regional Campuses in Middletown, Ohio and Hamilton, Ohio. This is not a remote position. They will collaborate with E-Campus leadership to deliver high-quality technical solutions, lead faculty development initiatives, promote best practices in the academic use of technology, as well as cultivate collaborative partnerships that result in the growth of high-quality online teaching and learning opportunities.Perform complex computer and administrative duties to troubleshoot and solve technical issues in a timely manner with a high level of client satisfaction.Maintain compliance and records tracking for departmental ticket management, forms, inventory, records, schedules, and training.Develop, research, document and implement processes and best practices related to technical support and the academic use of technology.Create and maintain project plans to track project performance and analyze the successful completion of technical solution initiatives; Generate reports on progress, impact, and outcomes of projects and initiatives using data and analytics.Coordinate and produce excellent, high-quality faculty engagement assets (how-to guides, job aids, processes, webpages, templates/examples, etc) and facilitate experiences (training, micro-courses, learning communities, presentations, etc) that serve faculty needs and meet department goals.Assist with supervision, scheduling, and mentoring of technical support student employees; Monitor and assess the work quality of student employees to ensure that projects and timelines are on-track for completion.Represent E-Campus at University events and serve on technical committees related to support or university systems.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Perform other duties as required or assigned. Minimum Qualifications:Bachelor’s Degree in a related area or equivalent experience.Advanced knowledge and ability to use, train, and troubleshoot university systems: Google Apps for Education, Learning Management System (Canvas, preferred), Ticket Management Software, Content Management System, Excel (for data and analytics). Advanced customer service skills: including diplomatically, patiently, and successfully handling questions, problems, and suggestions to generate solutions.Advanced communication skills: including written, verbal, technical, coaching, public speaking/presentation, and teamwork; communicating technical information in terms understandable to diverse audiences.Strong record-keeping, process management, and analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.Ability to prioritize work while advancing multiple projects simultaneously.Ability and willingness to take initiative and work independently with minimal supervision.Ability and willingness to learn new skills and adapt to new technology.Position is not eligible for H-1B sponsorship. Preferred Qualifications:Master’s DegreeOne (1) or more year(s) experience as an LMS support specialist.Advanced knowledge and ability to use, train, and troubleshoot university systems: Project management software, Qualtrics and/or Formstack, Video conferencing software, and Accessibility compliance/remediation practices and software.Experience in using project management software to meet deadlines.Working knowledge of teaching and learning practices, assessment/evaluation, faculty development, community-building strategies, or related area(s). Experience creating, leading, and presenting/authoring professional development programs.Working knowledge of applicable federal and state laws, policies, regulations, and standards (Americans with Disabilities Act Amendment and Section 504). Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans, and individuals with disabilities. Miami does not permit, and takes action to prevent harassment, discrimination, and retaliation.

Keywords: Miami University, Middletown , Regional E-Campus Technical Solutions Specialist (Full-Time), Other , Middletown, Ohio

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