Food Outlet Supervisor

Company: Great Wolf Lodge
Location: Mason
Posted on: September 28, 2024

Job Description:

Job DescriptionOverviewAt Great Wolf Lodge, we are seeking a highly skilled and experienced Food Outlet Supervisor to join our team. As a key member of our food and beverage operations, you will be responsible for ensuring exceptional hospitality and overseeing the daily operations of our food outlets.Key Responsibilities

• Supervise daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
• Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
• Ensure that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
• Provide coaching, encouragement, and recognition to pack members regularly
• Understand and champion Great Wolf policies and procedures, and collaborate with Department and Lodge leadership in performance management of the department and its Pack Members
• Respond to pack/guest concerns and escalate to leadership as appropriate
• Understand and participate in scheduling of staff, execution of labor management and forecasting
• Provide supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
• Perform daily audits per procedure to ensure optimal operation to standards
• Conduct daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
• Monitor performance of staff, providing real time feedback and coaching
• Participate in recruitment process and selection of talent for the F&B staff
• Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
• Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
• Assist in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsRequirements
  • High School diploma or GED
  • Minimum of 1 year experience in a food service leadership capacity
  • Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
  • Basic math skills (addition, subtraction, etc.) as they apply to cash handling
  • Proficient in both written and spoken English
  • Ability to work flexible schedule including nights, weekends, holidays as neededPreferred Qualifications
    • Associates degree or higher in hospitality or related field
    • Prior experience with Micros POS
    • Serve-Safe and/or TIPS certification
    • Previous hotel experience, preferably in a large family resort or hotelPhysical Requirements
      • Able to lift up to 30lbs
      • Able to bend, stretch, and twist
      • Able to stand and walk for long periods of time

Keywords: Great Wolf Lodge, Middletown , Food Outlet Supervisor, Other , Mason, Ohio