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Specialty Claims Team Lead

Company: Tower Hill Insurance Group
Location: Loveland
Posted on: April 3, 2024

Job Description:

Description:Tower Hill Insurance Group has an exciting opportunity for a talented Specialty Claims Team Lead who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry. The Specialty Claims Team Lead provides support to the Specialty Claims AVP in building and sustaining Tower Hill Specialty claim team(s). Includes delivering and supporting excellent customer service standards, file quality standards and maintaining all production goals for Tower Hill Specialty Claims. The Specialty Claims Team Lead coordinates the activities of designated Specialty staff, including claim reviews, providing claim direction and guidance, letter reviews and supports other teams handling Tower Hill Specialty claims, and may supervise third party employees. Primary function is serving between front line staff and AVP in addition to some retained claim handling duties. The Specialty Claims Team Lead will continuously develop claims representatives, identify and lead process improvement initiatives, and when needed interact with Tower Hill Specialty product, sales and underwriting teams. This position is open to applicants in the Cincinnati OH, Lexington, KY and Gainesville, FL areas.Requirements:ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include but are not limited to the following:

  • Manages file development with direct involvement as needed.
  • Complies with Quality Assurance guidelines.
  • Complies with and enforces departmental guidelines.
  • Responsible for performance of staff/vendors and ensures that company objectives are met.
  • Studies and standardizes guidelines to improve efficiency of subordinates.
  • Assigns duties and examines work for quality and conformance to guidelines.
  • Maintains harmony among staff as well as vendors and resolves grievances.
  • Communicates effectively with their staff and others.
  • Responds to customer, agency, and regulatory issues.
  • Handles claims as designated by the AVP, subject to claims handling essential duties, responsibilities and guidelines.
  • Operates in accordance with all state compliance, regulations and statutes as well as all other relevant laws, rules, etc.
  • Assists with recruitment, interviewing, hiring and onboarding of new employees.
  • Assists with training and development of new employees, current employees, and contract staff, when needed.
  • Participates in catastrophe management.
  • Other duties may be assigned as determined by management. SUPERVISORY RESPONSIBILITIES
    • Will directly supervise and/or coordinate a designated team of claim adjusters. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Other specific supervisory duties specific to claims handling apply. QUALIFICATIONS To perform this job successfully, an individual must have consistently performed at an above average level and be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE
      • Bachelor's degree from an accredited college or university preferred or equivalent professional education and experience combined;
      • Minimum of five (5+) years in the P&C claims industry, preferably with related adjusting experience, and minimum of one (1+) year of relevant leadership experience. CERTIFICATES, LICENSES, REGISTRATIONS Appropriate adjusters licensure for all required states.At Tower Hill, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)*Tower Hill Insurance currently operates in these states AL, CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, PA, SC, TN, TX, UT, VA, WV. The work location is flexible if approved by Tower Hill Insurance.Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com or call (561) 812-6247 and let us know the nature of your request and your contact information.All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources. PI25d148a2a41e-31181-33801587

Keywords: Tower Hill Insurance Group, Middletown , Specialty Claims Team Lead, Other , Loveland, Ohio

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