Service Coordinator

Company: OTP Industrial Solutions
Location: Middletown
Posted on: May 13, 2022

Job Description:

Position: Service Coordinator
Location: Middletown, Ohio

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

As part of our , we work to achieve our mission, honor our values and follow our guiding principles every day by following a process and mindset we call . Through , we build loyalty and create a shared vision of success with customers, suppliers and co-workers. is one of the largest industrial distributors and service providers in the United States with a team of experts that prides itself on offering technical expertise and solutions across our broad product portfolio for industrial automation, electrical, fluid power, mechanical power transmissions, air compression, pumping systems, industrial finishes and fluid handling. We have over 38 locations across 17 states.

We began in 1963 as a small Columbus, Ohio-based industrial distributor of mechanical power transmission equipment and pumps. From the very beginning, our company leaders stressed the importance of hiring and developing great people, treating them right and coupling their talents with a wide range of products from top vendors to provide customers with the best quality products and technical application expertise and services at the lowest possible costs. We have always believed that professional management and state-of-the-art operating and logistics systems are important to the success of the people we work with. While our product lines have expanded significantly over the years, our commitment to integrity and fairness in all transactions with customers, suppliers and associates has remained constant and allowed us to grow rapidly.

We are among the largest industrial distributors in the United States, and we are planning for continued growth. Our size and strength gives us the resources to drive continuous improvement and lower costs. Our greatest strength is in the local decision-making of our people who have the flexibility to respond quickly to your needs. In every business transaction, our goal is to save our customers and partners time, money and resources through our unique combination of individual talent, excellent products and corporate strength.

Position responsibilities include but are not limited to the following:

• Maintain service levels that "meet or exceed" the expectations of our customers.
• Handling all communications during job progress with our customers for repair and programmed maintenance (job progress, additional repairs, job follow up).
• Daily review of "Recommended Repairs" report.
• Daily quote generation, presentation, and follow up on all recommended repairs.
• Scheduling service jobs to meet/exceed customer expectations.
• Maintaining control of service job from beginning to end, including job follow up.
• Recognize and capitalize on new opportunities.
• Recognize potential problem areas and take corrective action.
• Communicate openly and work effectively with Technicians, Manager, Corporate Services, Associates, and Vendors
  
  EDUCATION and/or EXPERIENCE
  
  • Strong sense of urgency.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Excellent problem solving skills.
  • Good mechanical aptitude
  • PC literate (basic PC skills and/or Trend experience).
  • The ability to work productively with other associates, customers, and vendors; a "team attitude."
  • A commitment to the concept of "doing it right the first time."
    
    is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    
    Our benefits program includes medical, dental and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, Employee Assistance Program, and Healthy Living Programs.
    
    Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.
    
    Perks of Working with OTC Industrial Technologies:
    
    As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan -
    Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.

Keywords: OTP Industrial Solutions, Middletown , Service Coordinator, Other , Middletown, Ohio