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Customer Support Associate

Company: TurnKey Real Estate Inc
Location: Middletown
Posted on: May 7, 2022

Job Description:

We are looking for a motivated, detail-oriented Customer Service Representative who is able to take initiative! The ideal candidate will possess great strength in their communication skills, ability to prioritize, multi-task, and remain calm under pressure.

Our business values family, team, and a strong work ethic! Our ideal candidate will obtain these values as well. We are a family-oriented, results-driven company that is growing exponentially.

Benefits: PTO, Paid Holiday, & 401K Match.

Please respond with current contact information, resume, and references.

--- Reply to incoming calls from customers including products and service questions, general information
--- Keep track of customer accounts and make updates with new account information as necessary
--- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
--- Identify common customer issues and bring them to the attention of the team
--- Scheduling
--- Utilize company software to maintain accurate property/tenant information
--- Assist department with daily tasks including but not limited to: data entry, faxing, scanning
--- General administrative functions

--- Exceptional verbal and written communication skills
--- Strong knowledge of customer interface and interaction
--- Display strong communication skills, active listening skills, and personal skills
--- Ability to analyze and prioritize information when making decisions
--- High School Diploma or equivalent
--- Property Management experience is a plus

About Company:
Family values, team player, and a strong work ethic is our core values! Our ideal candidates will have these core values as well. If you want to work in an exciting environment, be a part of a team that is leading the investment real estate industry, and looking for opportunities for future growth, look no further. An equal opportunity company.

Keywords: TurnKey Real Estate Inc, Middletown , Customer Support Associate, Other , Middletown, Ohio

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