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Patient Services Supervisor

Company: Virginia Eye Consultants
Location: Middletown
Posted on: June 6, 2021

Job Description:

SUMMARY

Oversee the daily office operations. Will perform Patient Services Specialist duties as needed. Supervises other Patient Services Specialists.

Demonstrates quality patient service during interactions with patients, coworkers, and vendors:

  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Is dependable; follows policies and procedures
  • Maintains professionalism in interactions with patients and coworkers
  • Performs quality work and consistently exhibits initiative

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee and maintain day to day office operations, including patient services staffing, coverage, deposit, inventory supplies, training and discipline.
  • Assist Patient Services Specialists with meeting and greeting patients entering the office. Explain check in procedures, copy insurance cards and schedule appointments. Display professional appearance to public at all times.
  • Assist Patient Services Specialists with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Be completely familiar with Patient Management System and procedures for appointment types and recalls.
  • Train Patient Services Specialists on proper procedures. Establish tracking tools to measure and monitor. Motivate staff to achieve established goals.
  • Assists clinical providers staff with any questions, etc. relating to front desk.
  • Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff. Motivate Patient Services Specialists to reach new heights in service excellence.
  • Ensure efficient and effective office flow for patients and doctors.
  • Supervise Patient Services Specialists, including but not limited to coordinating employees schedules. Hire, counsel, and terminate site employees with involvement of Patient Services Manager and VP Human Resources.
  • Collaborate with patient services manager to develop and implement plan to effectively cross train staff on check in / checkout.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITY

Responsible for the overall direction, coordination and evaluation of the Patient Services department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution.

DIRECT REPORTS

Incumbent is responsible for providing supervision and leadership to staff in the following job titles:

  • Patient Services Specialists

JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

EDUCATION AND/OR EXPERIENCE

  • High school graduate with coursework in computers. Bachelors degree preferred.
  • At least two years previous medical office administration experience required. Must have good computer skills and ability to handle multiple projects at once. Supervisory experience a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

  • N/A

Job Title: Integration Manager

Reports To: VP of Information Technology and Integrations

FLSA Status: Exempt

SUMMARY

Manage all IT integrations, systems, and networks.

Demonstrates quality patient service during interactions with patients, coworkers, and vendors:

  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Is dependable; follows policies and procedures
  • Maintains professionalism in interactions with patients and coworkers
  • Performs quality work and consistently exhibits initiative

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Plan & coordinate IT projects such as:
  • Integration of new practices
  • Phone system replacements
  • Office moves
  • Network projects
  • Data/Telecom carrier changes
  • Domain migrations
  • Email migrations
  • Create budgets & perform financial analysis for integrations, office moves, and other projects as needed.
  • Perform on site analysis of hardware, software, and network for all potential integrations.
  • Create an IT integration plan for all future integrations.
  • Coordinate hardware/software/network upgrades, replacements, etc. for all integrations.
  • Work with help desk supervisor to create a support plan for integrations.
  • Assist with and implement new network designs.
  • Install and maintain network hardware, firmware, etc.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITY

Responsible for the overall direction, coordination and evaluation of the IT integration team. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Direct or indirect responsibilities include interviewing, hiring and training team members, planning, assigning and directing work, appraising performance; rewarding and disciplining team members. Addresses team member issues and concerns, facilitates conflict resolution.

DIRECT REPORTS

Incumbent is responsible for providing supervision and leadership to staff in the following job titles:

  • System Administrators
  • Jr. System Administrators

JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

EDUCATION AND/OR EXPERIENCE

  • 10+ years of Information Technology experience or is required, preferably in a healthcare environment.
  • Some level of higher learning (college or trade school) is preferred.
  • Working knowledge of network and systems administration required. Network engineer experience a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

  • IT certifications such as Citrix, Microsoft, CompTIA, and Cisco are a plus.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following:

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions.

COMMUNICATION SKILLS

Communicates in an open and concise manner. Exhibits good verbal (one-to-one and one-to-group) communication skills. Identifies and resolves communication barriers (involving self/others). Writes effective business communications. Conducts effective meetings. Participates effectively in meetings. Communicates effectively at all levels of the organization.

INNOVATION

Develops creative ideas and innovative approaches to improve things such as teamwork, patient care, work processes, or productivity.

DECISION MAKING

Plans and organizes own work. Recognizes when a system or process is not producing the desired results. Determines the cause of problems before taking action. Gathers relevant information when necessary. Systematically generates and evaluates alternatives and solutions before making a decision. Thinks in a logical, disciplined manner. Manages time efficiently. Manages multiple assignments simultaneously.

INTERPERSONAL AND TEAM

Facilitates communication. Solicits constructive and critical feedback for self development. Develop relationships that establish a sense of openness, concern, confidence, and trust. Gains cooperation and action from team members. Modifies style to be appropriate for each situation. Solicits and listens actively to the opinions and suggestions of others. Confronts problems and resolves conflict.

INITIATIVE

Takes responsibility for personal actions. Achieves results on time and within budget. Develops work skills to enrich current job and/or accept additional responsibilities. Takes appropriate action as problems or opportunities arise. Recognizes and acts upon opportunities for continuous improvement. Volunteers to help others when a need is identified. Responds to requests, suggestions, and leadership from management willingly and openly. Understand team members needs and requirements.

LEADERSHIP

Committed to professional/personal growth and development. Active participant in practice, department, and team activities and goals. Proactive in continuing to enhance leadership skills. Contributes to an enthusiastic, positive work environment. Promotes unified culture and systems. Possesses a commitment to quality and excellence. Sets a proper example for others to follow. Sets priorities with a proper sense of importance. Follows through on assignments to assure successful completion. Balances big picture with day-to-day requirements and details. Values diversity in culture, ethnic background, thought, etc. Maintains composure when dealing with emergencies and crises.

PHYSICAL DEMANDS

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements

% of Time

LBS

Physical Requirements

% of Time

LBS

Bending

25

Vision close/distance

100

Carrying

25

25

Vision color vision

100

Climbing

5

Vision depth perception

100

Driving

10

Vision peripheral vision

100

Grasping

100

Vision ability to adjust focus

100

Hearing

100

Stooping

25

Lifting

10

25

Walking

75

Pulling

10

25

Writing/Typing

100

Pushing

10

25

Speaking

100

Reaching

50

Fine Motor Skills

100

Sitting

50

Use of Hands

100

Standing

50

Other (please describe)

Location: Works remotely, and in an office environment as needed. Makes frequent trips to other locations. Must have access to dependable transportation and driving record must meet company liability standards.

Exposure: Works in normal office environment during normal business hours. Some non-standard working hours are required. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

DISCLAIMER

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

PHYSICAL DEMANDS

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements

% of Time

LBS

Physical Requirements

% of Time

LBS

Bending

25

Vision close/distance

100

Carrying

25

25

Vision color vision

100

Climbing

10

Vision depth perception

100

Driving

10

Vision peripheral vision

100

Grasping

10

Vision ability to adjust focus

100

Hearing

100

Stooping

20

Lifting

10

25

Walking

40

Pulling

5

25

Writing/Typing

100

Pushing

5

25

Speaking

100

Reaching

60

Fine Motor Skills

100

Sitting

50

Use of Hands

100

Standing

50

Other (please describe)

Location: Work takes place in a normal office environment. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office environment during normal business hours. Will occasionally work additional time if needed. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

DISCLAIMER

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

Keywords: Virginia Eye Consultants, Middletown , Patient Services Supervisor, Other , Middletown, Ohio

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