Join the Hartford Courant/Fox 61 Top Workplace for 9 Years in a
Row - #1 in 2017 & 2019!
Reporting to the Chief Lending Officer the incumbent is
responsible for the servicing of all commercial and retail loans in
accordance with established parameters.
The incumbent reports to the Chief Lending Officer and is
responsible for managing an efficient and customer-oriented
servicing function. Serves as a resource for Loan Officers and
Servicers to facilitate processing and closing activities. The
incumbent is responsible for the servicing of loans in
accordance with investor requirements, bank policies, and
regulatory compliance. Directs loan boarding, funding line of
credit advance requests, construction loan servicing, processing of
payoffs, escrow and insurance monitoring. Resolve disputes, and
approves exceptions to policy such as waiver of fees. Insures
accurate and timely reporting of loan activity including investor
reporting and remittances. Reviews portfolio files, and attains
established quality control standards. Incorporates systems
enhancements to improve the customer experience and continued
productivity. Maintains effective working relationships with
internal and external contacts. Exercises the usual managerial
authority with respect to staffing, training, performance
appraisal, and career development. This position includes a broad
area of responsibility. Role is balanced between day to day high
operational execution and development of strategic direction.
Position is 40% Strategic, 40% Tactical, and 20% Transactional.
Essential functions are defined as:
The incumbent is responsible for the efficient and
customer-oriented servicing of commercial and consumer loans in
accordance with regulatory compliance, investor requirements, bank
policies and procedural guidelines.
- Oversees the investor reporting and remittance function for all
investor portfolios. Insures compliance to investor servicing
- Oversees the activities of the commercial and consumer loan and
mortgage portfolio to include payoffs/assumptions,
modifications/release of liabilities, loan payment processing,
construction mortgages, escrows, private mortgage insurance
payments and waivers, homeowners and flood insurance tracking, arm
adjustments and customer service.
Manages the release and transfer process of paid loans. Is
responsible for ensuring accurate escrow analysis of customers'
accounts and escrow
statements that comply with regulatory requirements, including
year-end interest and tax filings within reporting time
frames.Oversees the post-closing audit function. This includes
document and system review for data integrity to ensure compliance
with federal, state, regulatory and investor guidelines. Establish
communication with other lending areas to resolve outstanding
issues related to document and systems errors. Oversees the image
function for all commercial and consumer loan documents within our
cold storage application. Ensure documents are indexed accurately
and processed in a timely manner. Insures compliance with
applicable regulations, investor guidelines, and portfolio
Responsible for creating, maintaining and improving performance
standards through ongoing review and training.
Responsible for annual budgeting of expenses.
- Member of management team for product development and
- In conjunction with Business Partners, develops new products,
enhancements, and promotional packages to capitalize on market
- Insures that system enhancements for all software used in the
area of responsibility is efficiently implemented. The following
software is used: Insight, LOS System, Client's Image Center and
Investor sites. Ensures that necessary changes to system links are
communicated to data processing. Tests and implements system
- Provide equal employment opportunity to all qualified persons
and continue to recruit, hire, train and evaluate persons in all
jobs without regard to race, color, religion, sex or national
- Manage staff of 35
- Servicing Portfolio of $5.7 Billion
In order to be considered an applicant, you must meet the
minimum requirements of the position and apply within two weeks of
the job posting date.
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, or national origin, disability,
protected veteran status.
- Job Family Lending
- Job Function Manager
- Pay Type Salary
- Middletown, CT 06457, USA