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Commercial and Retail Loan Services Mgr

Company: Liberty Bank
Location: Middletown
Posted on: June 6, 2021

Job Description:

Join the Hartford Courant/Fox 61 Top Workplace for 9 Years in a Row - #1 in 2017 & 2019!

Overall Objective

Reporting to the Chief Lending Officer the incumbent is responsible for the servicing of all commercial and retail loans in accordance with established parameters.

Essential Functions

The incumbent reports to the Chief Lending Officer and is responsible for managing an efficient and customer-oriented servicing function. Serves as a resource for Loan Officers and Servicers to facilitate processing and closing activities. The incumbent is responsible for the servicing of loans in

accordance with investor requirements, bank policies, and regulatory compliance. Directs loan boarding, funding line of credit advance requests, construction loan servicing, processing of payoffs, escrow and insurance monitoring. Resolve disputes, and approves exceptions to policy such as waiver of fees. Insures accurate and timely reporting of loan activity including investor reporting and remittances. Reviews portfolio files, and attains established quality control standards. Incorporates systems enhancements to improve the customer experience and continued productivity. Maintains effective working relationships with internal and external contacts. Exercises the usual managerial authority with respect to staffing, training, performance appraisal, and career development. This position includes a broad area of responsibility. Role is balanced between day to day high level

operational execution and development of strategic direction. Position is 40% Strategic, 40% Tactical, and 20% Transactional. Essential functions are defined as:

Primary Functions:

  • The incumbent is responsible for the efficient and customer-oriented servicing of commercial and consumer loans in accordance with regulatory compliance, investor requirements, bank policies and procedural guidelines.

  • Oversees the investor reporting and remittance function for all investor portfolios. Insures compliance to investor servicing agreements.
  • Oversees the activities of the commercial and consumer loan and mortgage portfolio to include payoffs/assumptions, modifications/release of liabilities, loan payment processing, construction mortgages, escrows, private mortgage insurance payments and waivers, homeowners and flood insurance tracking, arm adjustments and customer service.

Manages the release and transfer process of paid loans. Is responsible for ensuring accurate escrow analysis of customers' accounts and escrow

statements that comply with regulatory requirements, including year-end interest and tax filings within reporting time frames.Oversees the post-closing audit function. This includes document and system review for data integrity to ensure compliance with federal, state, regulatory and investor guidelines. Establish communication with other lending areas to resolve outstanding issues related to document and systems errors. Oversees the image function for all commercial and consumer loan documents within our cold storage application. Ensure documents are indexed accurately and processed in a timely manner. Insures compliance with applicable regulations, investor guidelines, and portfolio criteria

Responsible for creating, maintaining and improving performance standards through ongoing review and training.

Responsible for annual budgeting of expenses.

Secondary Functions:

  • Member of management team for product development and implementation.
  • In conjunction with Business Partners, develops new products, enhancements, and promotional packages to capitalize on market opportunities
  • Insures that system enhancements for all software used in the area of responsibility is efficiently implemented. The following software is used: Insight, LOS System, Client's Image Center and Investor sites. Ensures that necessary changes to system links are communicated to data processing. Tests and implements system links.
  • Provide equal employment opportunity to all qualified persons and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex or national origin.


  • Manage staff of 35
  • Servicing Portfolio of $5.7 Billion

In order to be considered an applicant, you must meet the minimum requirements of the position and apply within two weeks of the job posting date.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status.

Other details

  • Job Family Lending
  • Job Function Manager
  • Pay Type Salary

Apply Now

  • Middletown, CT 06457, USA

Keywords: Liberty Bank, Middletown , Commercial and Retail Loan Services Mgr, Other , Middletown, Ohio

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