Senior Product Associate - Digital Communications
Company: JPMorganChase
Location: Columbus
Posted on: April 2, 2026
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Job Description:
Description Unleash your expertise in product development and
optimization by leveraging user research, analyzing metrics, and
collaborating across one of the world’s most innovative financial
organizations. As a Senior Product Associate in Digital
Communications, you contribute to the team by leveraging your
expertise in product development and optimization to make a
significant impact, supported by user research and customer
feedback to fuel the creation of innovative products and
continuously improve existing offerings. Collaborate closely with
cross-functional teams and play a crucial role in shaping the
future of our products and ongoing success. The Communications
Product Delivery team is looking for someone to assist with the
roadmap of requests sponsored by our various business partners that
wish to communicate servicing messages to their clients via
email/text/push channels in support of their products. You will be
expected to collaborate with business product owners and design and
development teams to develop a unified customer communications
experience across all customer and product types. Job
responsibilities Partners with the Product Manager to identify new
product opportunities that reflect the needs of our customers and
the market through user research and discovery Considers and plans
for upstream and downstream implications of new product features on
the overall product experience Supports the collection of user
research, journey mapping, and market analysis to inform the
strategic product roadmap and provide insight on potential product
features that provide value to customers Analyzes, tracks, and
evaluates product metrics including work to time, cost, and quality
targets across the product development life cycle Writes the
requirements, epics, and user stories to support product
development Facilitate effective collaboration between assigned
internal business partners and our Digital Communications product
and technology groups Understand and manage a roadmap within the
Digital Communications space Partner with our tech teams within
their sprint cycles to be sure all epics and stories are delivered
on time Grow into a subject matter expert on Digital Communications
Evaluate business requests through the lens of our
customer-centered communications framework and influence
stakeholders to find customer friendly strategies that deliver
business results Required qualifications, capabilities, and skills
3 years of experience or equivalent expertise in product management
or a relevant domain area Proficient knowledge of the product
development life cycle Experience in product life cycle activities
including discovery and requirements definition Developing
knowledge of data analytics and data literacy Excellent
communication and interpersonal skills to understand complex
requirements and work with both business partners and development
teams Robust organizational skills, with the ability to manage
multiple projects and priorities simultaneously. Detail-oriented,
proactive and diligent in approach, ensuring accuracy and
thoroughness in all tasks. Strong problem-solving skills to address
challenges and provide solutions in a dynamic environment.
Preferred qualifications, capabilities, and skills Experience in a
similar industry or sector: Familiarity with industry-specific
trends and challenges can be advantageous. Proven track record of
successful partner engagement and relationship-building in a large,
matrixed organization.
Keywords: JPMorganChase, Middletown , Senior Product Associate - Digital Communications, IT / Software / Systems , Columbus, Ohio
