Advanced Field Service Engineer

Company: Honeywell
Location: Mason
Posted on: September 16, 2023

Job Description:

Join the industry leader to design the next generation of breakthroughs The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Intelligrated is a $2.5B global business and part of the $8B Safety and Productivity Solutions (SPS) Strategic Business Group of Honeywell. Honeywell Intelligrated (IGS) designs, manufactures, integrates and installs complete material handling automation solutions, including conveyor, IntelliSort sortation, Alvey palletizers, Honeywell Robotics, automated storage and retrieval systems, and voice- and light-directed picking technologies - all managed by advanced machine controls and our best-in-class Momentum warehouse execution system. By drawing on an ever-expanding portfolio and deep industry expertise, we provide best-fit, scalable solutions to help businesses optimize and manage their entire fulfillment processes, from receiving to shipping - and everything in between. The Connected Distribution Center from Honeywell Intelligrated is designed to help companies make the digital transformation from manual to automated processes and keep up with the rapidly escalating pace of modern commerce demands. Through the seamless integration of sensors, controls, automation and labor, we're providing the real-time business intelligence to help our customers make informed business decisions, ensure worker safety, and maximize equipment uptime and lifecycles.
From concept and integration to industry-leading lifecycle support services, Honeywell Intelligrated is committed to our customers' successes - delivering sustained distribution and fulfillment productivity and continual performance improvements through increased flexibility, efficiency and accuracy. We back every project with 24X7 multilingual technical support and access to lifecycle support services through a network of national, regional and local service centers.

The Advanced Field Service Engineer will drive the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders. KEY RESPONSIBILITIES

• Validate customer request
• Educate customer and field technicians
• Write documentation used by field technicians
• Ensure right and fast delivery "Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization". YOU MUST HAVE
  • Maintenance/repair experience WE VALUE
    • Previous industry experience
    • Previous customer service experience
    • Good communication skills BENEFITS
      
      Benefits provided may differ by role and location. Learn more at
      • Medical/Rx
      • Health Savings Account (HSA)
      • Dental/Vision
      • Short/Long-Term Disability
      • Flexible Vacation Time
      • Employee Assistance Program (EAP)
      • 401(k) Plan
      • Education Assistance
        
        Additional Information
        • JOB ID: HRD209049
        • Category: Customer Experience
        • Location: 7901 Innovation Way,Mason,Ohio,45040,United States
        • Nonexempt
        • Engineering (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Middletown , Advanced Field Service Engineer, IT / Software / Systems , Mason, Ohio