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Field Service Supervisor - Transportation

Company: Clean Earth
Location: Middletown
Posted on: June 18, 2022

Job Description:

Company DescriptionClean Earth, now a part of Harsco, is a global leader in environmental solutions recognized by Newsweek as one of America's Most Responsible Companies 2021. You will be joining a team ofprofessionals dedicated to supporting our employees, their families, and our customers in making ours a cleaner, greener Earth.Our Core Values are the foundation of the organization. We take pride in our values each and every day. We collaborate as ateam and deliver the best customer service to our customers. It's who we are!Harsco Core Values

  • Integrity:We demonstrate an uncompromising commitment to ethical principles.
  • Satisfy the Customer:We are engaged in the relentless pursuit of customer satisfaction by listening to the customers' needs, and consistently delivering value that exceeds their expectations.
  • Inclusion:We strive to create an environment where all people are included.
  • Employee Care: We are committed to a safe, appealing work environment, market-competitive benefit programs and investment in personal development.
  • Respect: We respect all individuals and values their contributions.
  • Passion for Winning:We are passionate about winning through creating exceptional value for our employees, customers and shareholders.Clean Earth offers multiple benefit, engagement and development opportunities such asthe following:
    • Medical, Dental, Vision
    • 401k Retirement Plan
    • PTO/Holidays
    • Wellness, Discount and Employee AssistancePrograms
    • Community Outreach Program
    • Education Reimbursement Program
    • Driver Training Program
    • And much more!Our team at Clean Earth is continually growing. That's because we follow a strong plan for financial, sustainable growth that supports not only the growth of our company, but also the growth of our team members, and our vision.Discover the possibilities of your future at Clean Earth!Job DescriptionIn the role as Field Services Supervisor, you will oversee the transportation department, supervise on-site and remote team members including CDL A & CDLB drivers. This role will act as the liaison between our operations, customer service and support teams.Essential Job Duties
      • Maintain and manage inventory supplies to ensure that adequate inventories are always maintained Manage route vehicles, containers, load bars and straps, hand-trucks, and printers, and all other company equipment and assets
      • Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Monitor routes to improve route efficiency. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
      • Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required.
      • Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
      • Manage customer interaction records, and open order reports to resolve service issues.
      • Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity
      • Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently. Recommend salary adjustments, promotions, transfers, and dismissals.
      • Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.
      • Establish and communicate performance standards and objectives, and conduct performance appraisals.
      • Coach employees on educational and job opportunities, to enhance career development and keep them informed of current problems, changes, and new developments in the department and the company by conducting team meetings.
      • Perform "ride a-longs", ensuring CSRs operate and work safely, efficiently, productively, and deliver a high level of customer service. Conduct "spot checks" to re-enforce proper CSR behavior as well as communicate the value we bring to the customer.
      • Perform pre-employment screening activities, new CSR orientation, reviews of CSRs and monthly safety meetings.
      • Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety.
      • Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvements in order to prevent accidents or injuries.
      • Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings).
      • Track and input DOT hours/JJ Keller, Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all CSRs and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
      • Perform other reasonably related tasks as assigned by management.Basic QualificationsQualifications
        • High school diploma or GED
        • Valid and current CDL B license
        • 3+ years of experience driving with CDL B license
        • 1+ years of supervisory experience
        • Experience using an integrated fleet, driver and compliance management software
        • Proficient in Microsoft OfficePreferred Qualifications
          • 3+ years of experiencein hazardous waste industry
          • Valid CDLB License
          • In depth knowledge of DOT regulations
          • Experience with JJ Keller software and hazardous waste industry
          • The ability to deal politely and professionally with customers and/or coworkers, manage several tasks at once and meet deadlines
          • The ability to use a computer to communicate, create, and access informationAdditional InformationClean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.This line is dedicated to disability applications only. No other inquiries will receive a response.

Keywords: Clean Earth, Middletown , Field Service Supervisor - Transportation, IT / Software / Systems , Middletown, Ohio

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