MiddletownRecruiter
the smart solution for Middletown jobs

Guest Service Agent/Front Desk

Company: TMI Hospitality
Location: Middletown
Posted on: October 12, 2018

Job Description:

DescriptionJOB SUMMARY The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. JOB DUTIES & RESPONSIBILITIES* Greets, registers, and assigns rooms to guests.* Handles confidential information, including guest records, with a high degree of integrity.* Promptly and effectively deals with guest requests and complaints.* Answers and routes calls as appropriate; takes guest messages with accuracy.* Responsible for cash drawer contents and transactions during shift.* Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.* Answers inquiries pertaining to hotel services, registration of guests, and travel directions.* Assists with sales and marketing efforts as directed by the General Manager.* Offers and properly handles requests for wake-up calls.* Records pertinent guest information in the pass on log.* May assist in replenishing continental breakfast as needed and keeping breakfast area clean.* Ensures common area/lobby is clean.* Performs laundry functions as directed.* Other duties as assigned. RequirementsEDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION* A minimum of one to three months related experience; or equivalent combination of training and experience. KNOWLEDGE, SKILLS, & ABILITIES* Requires the ability to read, write, and speak the English language.* Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.* Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.* Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.* Knowledge of and ability to appropriately interpret and follow policies and procedures.* Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.* Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.* Skill in the use of personal computers and related software applications.* Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Keywords: TMI Hospitality, Middletown , Guest Service Agent/Front Desk, Hospitality & Tourism , Middletown, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Inbound Customer Service (Remote)
Description: We 039 re looking for earners - you can get a performance bonus your first week We arelooking for independent contractors to provide customer service. We provide phone support for our clients 039 (more...)
Company: Mommy Jobs Online
Location: Carmel
Posted on: 10/17/2018

Retail Shopper Part Time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Fairfield
Posted on: 10/17/2018

Store Operations Associate
Description: Description DICK'S Sporting Goods is seeking Sales Associates to join our store team in Carmel, IN Positions available are both full-time and part-time roles as well as permanent and temporary opportunities. (more...)
Company: DICK'S Sporting Goods
Location: Carmel
Posted on: 10/17/2018


Retail Sales Specialist Part Time
Description: Retail Sales Specialist Part Time Our company has the perfect opportunity for a candidate that looks forward to new product releases by top companies. This part time Retail Sales Specialist job is a fantastic (more...)
Company: Advantage Solutions
Location: Springfield
Posted on: 10/17/2018

Full Time Reset Merchandiser Day Shift
Description: Full--Time Reset Merchandiser Day Shift--Our Full Time Reset Merchandiser Day Shift job is looking for merchandisers to build and install store shelving units in supermarkets throughout the state.--The (more...)
Company: Advantage Solutions
Location: Hamilton
Posted on: 10/17/2018

Part time People person & Food Sampler
Description: Event Specialist Part Time Sales--Are you outgoing, friendly and enjoy meeting new people -- Our part time Event Specialist jobs are fun and exciting and could be a great fit for you Join our winning (more...)
Company: Advantage Solutions
Location: Indianapolis
Posted on: 10/17/2018

At Home Customer Service Starting Immediately !!
Description: Seeking Health Care Associates to Start a HOME OFFICE POSITION 1 Leading Health Care and Dental Benefits Discount
Company: Ameriplan
Location: Hamilton
Posted on: 10/17/2018

Full Time Retail Supervisor
Description: Full-Time Retail Supervisor At our Company, we grow People, Brands, and Businesses Our Retail Merchandising Team is seeking a competitive and ambitious Supervisor with proven experience managing and (more...)
Company: Advantage Solutions
Location: Cincinnati
Posted on: 10/17/2018

Team Member
Description: Restaurant Team Member - Crew 2327 - Old Meridian 18026490 Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting a paycheck, (more...)
Company: Chipotle Mexican Grill
Location: Carmel
Posted on: 10/17/2018

Customer Service Seasonal Partner Services Representative (Remote)
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners' experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Indianapolis
Posted on: 10/17/2018

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Middletown RSS job feeds