SHIFT LEADER -Store 136
Company: United Dairy Farmers
Location: Loveland
Posted on: April 20, 2024
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Job Description:
Position Title: - Shift Leader
Reports to: - - - - - - Store Manager
Schedule: - - - - - - - - - Full Time (37-40 hours per week); may
work 1st, 2nd or 3rd shift
Pay Range: - - - - - $13.00/hr - $14.50/hr
Position Description: The primary responsibility of a Shift Leader
at United Dairy Farmers is to provide outstanding service to every
Guest by following the five phases of The Hi Five Guest Experience
(Invited, Welcomed, Well-Served, Respected, Fulfilled), both
personally and, in the absence of a higher-level manager, through
other associates on duty during his or her shift. The Shift Leader
is responsible for following company policy to ensure the safe and
efficient operation of his or her shift as well as carrying out his
or her job in an honest and ethical manner, complying with all laws
and regulations, and all company policies and requirements. Shift
Leaders must be legally qualified under applicable state laws to
conduct all sales transactions including alcohol and tobacco
sales.
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Essential Functions:
- - - - - - - - - Overall Guest Services: Provide the signature UDF
Hi Five Guest Experience; greet Guests with a warm, authentic
hello, ensure store is prepared and ready for Guests at all times,
anticipate needs of Guests and provide assistance to ensure each
Guest leaves satisfied with the intention to return to our
store.
- - - - - - - - - DipSide Guest Services: Preparation of
shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and
"hand-packed" containers.
- - - - - - - - - Efficient Operation of Point of Sale System and
Gas Console: - Properly authorizing and control gas sales,
accurately register all transactions, handling
coins/currency/checks/credit card transactions/coupons/food stamps
and making change.
- - - - - - - - - Stocking Merchandise: Keep shelves, displays,
milk box and freezers filled and faced, ensure dip cabinet is
filled and appears presentable to our Guests; ensure coffee pots
and ice dispensers are full, ensure the proper rotation of stock
and check for out of code dates.
- - - - - - - - - Security: Maintain awareness of all Guests in the
store/on the lot to minimize shop-lifting and gas drive-offs,
control cash levels in the register by using proper "drop"
procedures, doing vendor log-in and following all steps in the
Tobacco/Alcohol Management and Robbery/Violence Deterrence
programs.
- - - - - - - - - Maintenance: Ensure the store and parking lot are
kept in a safe, clean and organized condition; keep store equipment
clean; monitor product and refrigeration equipment
temperatures.
- - - - - - - - - Reporting: Accurate completion of time records
and the Customer First Document.
- - - - - - - - - Other duties as assigned by Management
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Minimum Requirements:
- - - - - - - - - Ability to speak, hear and understand spoken
English well enough to communicate effectively with customers.
- - - - - - - - - Ability to see well enough to operate store
equipment, including POS terminal, gas console, check
identification documents and to use price book.
- - - - - - - - - Ability to understand operating instructions for
store equipment and to operate all store equipment.
- - - - - - - - - Ability to prepare DipSide items using supplies
located in the dip cabinets.
- - - - - - - - - Ability to handle coins, currency, checks, credit
transactions, coupons and food stamps, recognize denominations and
accurately make change.
- - - - - - - - - Ability to recognize numbers, count and do
arithmetic well enough to complete required records.
- - - - - - - - - Ability to move merchandise from storage to
shelves/displays/freezers/milk box and place for proper
display.
- - - - - - - - - Ability to clean counters and other surfaces.
- - - - - - - - - Ability to tolerate exposure to temperatures as
low as -30 degrees Fahrenheit for at least 2 minutes.
- - - - - - - - - Ability to tolerate exposure to temperatures as
low as +33 degrees Fahrenheit for at least 10 minutes.
- - - - - - - - - Ability to raise at least 10 pounds from floor
level to a height of 5 feet.
- - - - - - - - - Ability to place an 8" x 10" x 10" package
weighing 21 pounds into a dip cabinet, the top of which is 3 feet
above the floor.
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Notice:
The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this
position are not exhaustive but are believed to be accurate at the
time of publication. Management reserves the right to revise this
job description at any time without notice and to require that
other tasks be performed when necessary (for example in response to
emergencies, changes in personnel, changes in workload or technical
developments).
Keywords: United Dairy Farmers, Middletown , SHIFT LEADER -Store 136, Hospitality & Tourism , Loveland, Ohio
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