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Retail Banking Learning & Development Partner

Company: Columbia Association, Inc.
Location: Middletown
Posted on: March 14, 2023

Job Description:

245 Long Hill Rd, Middletown, CT 06457, USA Req #1189 Monday, January 9, 2023 Join the Hartford Courant/Fox 61 Top Workplace for9 Years in a Row - #1 in 2017 & 2019! OVERALL OBJECTIVE This role will report to the head of Organizational Effectiveness and will work closely with the Senior Retail Banking Branch Leadership Team. The incumbent is responsible for building critical partnerships across the Retail Division and Human Resources. The incumbent is responsible for leading a high-performing Retail training team and for successfully executing and facilitating all Retail branch training programs. The incumbent will identify, develop, implement, and evaluate innovative and effective training programs that meet the needs of the Retail Banking Branch Division. Development of curriculum will include the creative design of training programs that instill foundational concepts and maximize branch employee engagement, participation, and growth. The incumbent will exhibit and embrace Liberty Bank's Mission, Vision, and Core Values and maintain the highest level of professionalism and confidentially. Essential Functions --- Act as a collaborative business partner that seeks and responds to regular input from the Senior Retail Banking Leadership Team, the Chief Retail Banking Officer, a cross-line of business leaders, and the HR Business Partner(s) to meet the training and development needs of the Retail Banking Branch division. --- Proactively partner and communicate with the Senior Retail Banking Branch Leadership Team to ensure strategic and performance alignment to training needs. --- Develop and implement learning strategies, programs, and resources to meet Retail Banking's overall learning objectives. --- Ensure that new curricula and content are built on the foundation of existing training programs. --- Partner with business stakeholders and subject matter experts to shape core content, assessments, and exercises. --- Exhibit the ability to design and facilitate training programs around; consultative relationship building, teller training, customer experience, sales management, leadership, and future-forward curriculums to meet the evolving needs of the Retail Banking Division. --- Act as a performance consultant analyzing training needs and potential skill gaps in the Retail Banking Branch division. --- Utilize instructional design skills to develop and execute solutions for Retail Banking training programs. --- Successfully manage multiple projects at one time, consistently meeting set deadlines. --- Solicit consistent feedback, and measure the impact programs have on the business line. --- Provide an extraordinary branch employee training experience to foster an environment that holds the training team accountable to exemplary standards. --- Strive to provide an inspiring onboarding training experience through thoughtful consideration of the audience and their level of banking experience. Always consider the impact of the training content provided and how the content is delivered. --- Act as a strategic thinker making meaningful recommendations and adjustments in training to improve employee performance. --- Establish performance metrics and accountabilities for the training team to include outreach and support to newly trained Retail Banking branch employees. Effectively and regularly evaluate new hire performance while keeping stakeholders informed. --- Deliver on commitments through effective prioritization of skills, time management, attention to detail, and delegation. --- Identify and manage situations that require escalation or further evaluation to the Senior Retail Banking Leadership team and direct manager. --- Embrace Liberty Bank's Mission, Vision, and Core Values and maintain the highest level of professionalism and confidentially. PRINCIPAL ACCOUNTABILITIES EEO Acts affirmative in all activities in conformance with the Bank's Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs and to achieve the Bank's goals and objectives. DIMENSIONS Retail Branch Network: +/- 300 branch employees and +/- 53 branches MINIMUM KNOWLEDGE/SKILLS --- Bachelor's degree in Education or a business-related field or equal job experience. --- Minimum of 5 years experience with Retail Banking Consultative Sales Training, Instructional Design, and Facilitation --- Exceptional written, verbal, and presentation skills to effectively convey goals and objectives to staff and management --- Highly organized, adaptable, and capable of supporting the ever-changing demands of the business --- Possess creativity, negotiation, and problem-solving skills --- Proficient in Microsoft Office Suite, including but not limited to Word, Excel, and PowerPoint NICE TO HAVE BUT NOT NECESSARY Work with programs such as Storyline, Articulate Rise, Captivate or PowToon. PHYSICAL DEMANDS General Office Equipment Ability to Work on a Computer for Extended Periods of Time Ability to Stand for Extended Periods of Time Ability to Travel throughout the Retail footprint COMPLIANCE Adheres to applicable federal and state regulations and Bank policies and procedures, including but not limited to OFAC, BSA, PATRIOT Act, Privacy, and consumer protection regulations pertaining to incumbent's business line. Completes required training (on-line and in-person) by set due dates. In order to be considered an applicant, you must meet the minimum requirements of the position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status.

  • 245 Long Hill Rd, Middletown, CT 06457, USA

Keywords: Columbia Association, Inc., Middletown , Retail Banking Learning & Development Partner, Hospitality & Tourism , Middletown, Ohio

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