MEDICAL ASSISTANT/MEDICAL HOME COORDINATOR-WEST CHESTER
Company: Trihealth Inc
Location: Mason
Posted on: September 18, 2023
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Job Description:
Job Overview:This position is responsible for providing direct
patient care in a primary care office. This position will maximize
synergy between care delivery providers to identify gaps in care,
contact patients to schedule required care, and provide referral
follow up. The successful Medical Home Medical Assistant will
provide pre-visit planning for the practice's patient panel,
coordinate messages through electronic portals, and assist in
managing care transitions into and our of the office. The Medical
Home Medical Assistant will act as a clinical liaison to the
physician care plan and will actively communicate with patients.
The Medical Assistant will suggest process improvements, understand
clinical goals (including TPEC Q1), and shall work to manage
patient satisfaction and engagement. Must have competency in
clinical care, customer service communication, and team work. Must
be certified or register medical assistant. must maintain certified
or registered status.Job Requirements:Graduate of an approved
technical, professional, or vocational program in Healthcare;
Healthcare clinical experience preferred physician practice or
related field--Equivalent experience accepted in lieu of degreeMust
be certified or registered medical assistant--Must maintain this
certification and registration status Registered Medical Assistant
(RMA), through AMT, NCCT, or NHA, or certified Medical Assistant
(CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR)Medical
office flow, especially the clerical/front office tasks--Ability to
make quick decisions based on well thought out
consequences/results--Knowledge of EMR, practice management
software and medical coding/billing strongly encouraged3-4 years
experience Clinical Healthcare--Job Responsibilities:Provides
expertise in the primary care rooming process, relevant medical
procedures, and adult and pediatric patient care. Follows protocols
and policies for clinical procedures and appropriate use of medical
equipment. Follows scheduling decision trees and clinical protocols
to assure appropriate patient access and disposition. Provides
accurate and complete documentation of clinical calls, and all
facets of the patient's care. Addresses patient messages in a
timely manner and escalates patient issues as appropriate. Utilizes
and monitors MyChart messaging to support patient
communication.--Participates as a part of the patient centered
medical home team during all patient visits by reviewing the
patient chart of clinical gaps in care. Assists with outreach
campaigns and tactics to close gaps in care. Supports and completes
pre-visit planning, and participates in daily huddles with the
physician and care team. Embraces the philosophy of wellness and
prevention by reminding patients of all screenings and
immunizations due by the end of the year. Informs physician of any
potential barrier identified by the patient.Utilizes knowledge of
population health and value based contracts. Works from knowledge
of key quality and unitization metrics of value-based programs for
both wellness and chronic disease management. Has proficient
understanding of the Primary Care quality program including all
protocols of well and chronic disease states. Can identify patients
\'at risk\' for change in condition and increased utilization.
Attends required population health training and education such as
Lunch and Learns and other opportunitiesParticipates in the
longitudinal care continuum of patients through completing post
ED/post inpatient discharge outreach on identified risk patient
group. Updates care team thorough documentation and works
collaboratively with Complex Care RN, Social Worker, CHW, and
Population Health Pharmacist. Knowledgeable and able to provide
basic community resources to patients with social determinates in
health. Supports and provides education and patient coaching of
both wellness and chronic disease management. Supports facilitating
follow-up for post-hospital care, chronic disease management, or
specialty referral.Other Job-Related Information:Age-related
competencies, experience with multiple age groups, understanding of
recommended screenings based on age groups, understanding of
chronic disease management process, and experience with patient
centered medical home.Working Conditions:Climbing -
OccasionallyConcentrating - ConsistentlyHearing: Conversation -
FrequentlyInterpersonal Communication - ConsistentlyKneeling -
OccasionallyLifting Lifting 50+ Lbs - OccasionallyLifting 11-50 Lbs
- RarelyPulling - OccasionallyPushing - OccasionallyReaching -
ConsistentlyReading - ConsistentlySitting - ConsistentlyStanding -
FrequentlyStooping - OccasionallyThinking/Reasoning -
ConsistentlyUse of Hands - ConsistentlyColor Vision -
ConsistentlyWalking - ConsistentlyTriHealth SERVE Standards and
ALWAYS BehaviorsAt TriHealth, we believe there is no responsibility
more important than to SERVE our patients, our communities, and our
fellow team members. To achieve our vision and mission, ALL
TriHealth team members are expected to demonstrate and live the
following:--Serve: ALWAYS--- Welcome everyone by making eye
contact, greeting with a smile, and saying \'hello\' Acknowledge
when patients/guests are lost and escort them to their destination
or find someone who can assist Refrain from using cell phones for
personal reasons in public spaces or patient care areasExcel:
ALWAYS--- Recognize and take personal responsibility to address and
recover from service breakdowns when a customer's expectations have
not been met Offer patients and guests priority when waiting
(lines, elevators) Work on improving quality, safety, and
service--Respect: ALWAYS--- Respect cultural and spiritual
differences and honor individual preferences. Respect everyone's
opinion and contribution, regardless of title/role. Speak
positively about my team members and other departments in front of
patients and guests.Value: ALWAYS--- Value the time of others by
striving to be on time, prepared and actively participating. Pick
up trash, ensuring the physical environment is clean and safe. Be a
good steward of our resources, using supplies and equipment
efficiently and effectively, and will look for ways to avoid
waste.Engage: ALWAYS--- Acknowledge wins and frequently thank team
members and others for contributions. Show courtesy and compassion
with customers, team members and the community
Keywords: Trihealth Inc, Middletown , MEDICAL ASSISTANT/MEDICAL HOME COORDINATOR-WEST CHESTER, Healthcare , Mason, Ohio
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