Company: Cincinnati Eye Institute
Posted on: May 9, 2022
Job DescriptionSUMMARYEnsure complete patient registration and
the integrity of the patient chart. Act as a patient resource and
clinic liaison. Position requires patient, physician, staff, vendor
contact, and general public in person or telephonic contact.
Representatives must exhibit pleasant voice, good manners, be
professional in conduct, and have the ability to listen.
Demonstrates quality patient service during interactions with
patients, coworkers, and vendors:· Exhibits a positive attitude and
is flexible in accepting work assignments and priorities· Meets
attendance and tardiness expectations· Is dependable; follows
policies and procedures· Maintains professionalism in interactions
with patients and coworkers· Performs quality work and consistently
exhibits initiative ESSENTIAL DUTIES AND RESPONSIBILITIES
- Professionalism: Greets patients immediately upon arrival.
Consistently strives to enhance the patient experience by smiling
and maintaining a courteous, professional demeanor.
- Process: Confirms or updates patient demographics, email
address, employer and occupation during check in process. Follows
department ID verification protocols. Enters or confirms referring
providers PCP, external OD or other specialists as
- Insurance and Eligibility: Reviews and confirms patient
insurance information and scans card as needed. Checks eligibility
in real time Phreesia or other means as necessary and follows any
flags or prompts to ensure that insurance is active for date of
- Financial: Consistently collects copayments, past due balances
and payments on account. Refers patients to financial counselors to
assist with collection concerns, payment plans and patient
assistance program enrollment. Notes information regarding payments
in PM system chart notes when appropriate.
- Tracking: Accurately tracks patients in NextGen and directs
patients to the designated reception area.
- Scheduling: Schedules patients for all follow up appointments,
testing, and consults as ordered by the provider. Consistently
ensures that the patient is scheduled for the correct date,
location and with the appropriate provider. Follows clinical
department protocols for scheduling. If scheduling takes place in
person upon check out, completes the autoflow process in NextGen
- Patient Satisfaction: Assist patients with questions, comments
and complaints. Enlist manager involvement, as appropriate, in an
effort to resolve concerns prior to patient leaving the
- Administrative Tasks: Files, scans and secures patient
documents daily. Consistently reviews and ensures that patient name
and MRN are recorded on all patient forms and that forms requiring
a signature have been signed before being scanned/filed or sent to
the HIM Department.
- Deposits: Ensures that deposit is balanced and all monies
collected are recorded appropriately prior to closing daily. Money
is to be locked in department safe before leaving at the end of
- Professional Appearance and Standards: Follows all department
dress code standards. Follows department policy for cellphone usage
during patient hours.
- Other duties as assigned. JOB QUALIFICATIONS To perform the job
successfully, an individual must be able to perform each essential
duty and responsibility satisfactorily with or without reasonable
accommodation. The requirements below are representative of the
minimum knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential duties and responsibilities. EDUCATION
- High School diploma, with computer coursework. Associate degree
- At least one-year office experience required.
- Medical office/front desk experience preferred.
- Must have good computer skills. CERTIFICATES, LICENSES,
- N/A PHYSICAL DEMANDS Indicate the amount of time spent for each
activity required as it relates to the essential functions.
Physical Requirements% of TimeLBSPhysical Requirements% of
TimeLBSBending25 Vision close/distance100 Carrying2525Vision color
vision100 Climbing10 Vision depth perception100 Driving5 Vision
peripheral vision100 Grasping10 Vision ability to adjust focus100
Hearing100 Stooping20 Lifting1025Walking100
Pulling525Writing/Typing80 Pushing525Speaking100 Reaching60 Fine
Motor Skills100 Sitting100 Use of Hands100 Standing10 Other (please
describe) Location: Work takes place in a normal office
environment. Depending on location, will be required to participate
in a Saturday work rotation generally consisting of a five-hour
shift. Travel to other CVP locations may be necessary to fulfill
essential duties and responsibilities of the job. Thus, those
needing to travel for work must have access to dependable
transportation, and driving record must meet company liability
carrier standards. Exposure: Works in normal office environment
during normal business hours. May be exposed to blood or bodily
fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a
computer, fax, copier, printer, scanner and telephone. Must have
good working knowledge of Word, Excel and Access. Other equipment
may be used as needed. Personal Protective Equipment (PPE) follows
standard precautions using personal protective equipment.
Keywords: Cincinnati Eye Institute, Middletown , Medical Receptionist, Healthcare , Middletown, Ohio
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