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Business Manager

Company: European Wax Center
Location: Middletown
Posted on: August 3, 2019

Job Description:

We are currently seeking a fabulous Center Manager for our successful Middletown, New Jersey location who can execute all of EWC's policies and procedures, is positive, well-spoken, motivating, organized, detail oriented, hardworking, can multitask, and displays strong leadership qualities.This position is excellent for those looking for growth opportunities! You'll earn excellent pay plus commission, bonuses, and performance incentives. We provide health benefits and paid time off.About the Role: The Center Manager is responsible for ensuring every guest has a memorable and inviting experience while delivering the company's desired financial results. This includes, but is not limited to; leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching, and center cleanliness.Guest ExperienceA Day in the Life:Ensures the center exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest that walks in the door to build "guests for life".Training associates to establish trust and confidence with each guest interaction in a friendly and efficient manner.Sales LeadershipProduces results. Manages productive center shifts to ensure center exceeds monthly, quarterly and yearly sales goals. Lead associates to do the same by embracing, practicing and coaching all guest experience behaviors.Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.Communicates business goals and priorities to maximize associate performance, increase sales opportunities and profitability.Celebrates positive Associate performance and partners with the District Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvements Plans, Coaching, and necessary Disciplinary Action Plan when necessary, in a fair and consistent manner.Maintain presence through effective floor sales leadership ensuring staff coverage in all areas of the center.Talent ManagementRoutinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.Motivates and trains all Associates through brand programs in sales, guest service and product knowledge.Understands and communicates the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.Motivates Associates to take action to achieve sales goals and drive positive results daily.Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and Corporate Office.Visual ManagementCoaches and directs associates on the implementation of visual marketing guidelines and ensures compliance with the company standards.Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.Operational ManagementEnsures compliance with company standards per the Center Operations User Guide.Manages and adjusts schedules and daily tasks to meet business goals.Minimizes loss by following company Loss Prevention policies and offering excellent guest service.Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard.Follows all safety standards to ensure a safe work environment.What Sets Us ApartUnderstands the business of Revealing Beautiful Skin to create The Ultimate Wax Experience and is able to utilize Key Performance Indicators to drive positive business performance.Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty and establishes a loyal guest base through their behavior, product presentation, and service.Is self-motivated and a go-getter. Is accountable, punctual, organized, and reflects the Brand and leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others.Physical DemandsAbility to operate a POS system to create reports using Microsoft Office Suite, Sales Tracking, and POS system.AvailabilityOpen and FlexibleMust be available for morning, night, and weekend shifts and on call for emergenciesEuropean Wax Center

Keywords: European Wax Center, Middletown , Business Manager, Executive , Middletown, Ohio

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