Genesys Cloud Engineer

Company: CMP.jobs
Location: Mason
Posted on: September 17, 2023

Job Description:

Responsible for delivery of end-to-end application, system development and maintenance on complex multi technology platforms within assigned client group, business unit or corporate department and utilizing various customer technology platforms.

Primary duties may include, but are not limited to:

Maintains active relationships with customers to determine business requirements and leads requirements gathering meetings.
Owns the change request process and may coordinate with other teams as necessary.
Provides technical advice and weighs in on technical decisions that impact cross functional teams.
Researches and may propose new technologies.
Develops and owns list of final enhancements.
Develops and defines application scope and objectives and prepares technical and/or functional specifications from with programs will be written.
Performs technical design reviews and code reviews.
May own technical testing to ensure unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan.
Assesses current status and supports data information planning.
Coordinates on-call support and ensures effective monitoring of system.
Maintains technical development environment.
Mentors others and may lead multiple or small to medium sized projects.
Will begin to set direction at the project/service level and influences decision-making.
Understands the tradeoffs between technical, analytical and product needs of the technical solutions.
Identifies and propose strategies around technical problems affecting team, communicates standards and gets buy-in on solutions.
Facilitates group sessions to elicit complex information on requirements clarification, design sessions, code reviews and troubleshooting issues.
Supports vendor evaluation.

Qualifications:

Requires an BA/BS degree in Information Technology, Computer Science or related field of study
Minimum of 5 years related experience; multi-dimensional platform experience; expert level experience with business and technical applications
5 years of Genesys experience
Contact center technologies experience
Or any combination of education and experience, which would provide an equivalent background.
Multi database and/or multi language strongly preferred.
Experience mentoring others, leading multiple small projects and providing troubleshooting support is preferred.

SKILLS AND CERTIFICATIONS
Genesys Cloud
Contact Center Technologies
Amazon Connect
NICE WEM (Workforce Engagement Management)
Rest, Soap, JSON, NoSQL
Agile

Keywords: CMP.jobs, Middletown , Genesys Cloud Engineer, Engineering , Mason, Ohio