Genesys Cloud Engineer
Company: CMP.jobs
Location: Mason
Posted on: September 17, 2023
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Job Description:
Responsible for delivery of end-to-end application, system
development and maintenance on complex multi technology platforms
within assigned client group, business unit or corporate department
and utilizing various customer technology platforms.
Primary duties may include, but are not limited to:
Maintains active relationships with customers to determine business
requirements and leads requirements gathering meetings.
Owns the change request process and may coordinate with other teams
as necessary.
Provides technical advice and weighs in on technical decisions that
impact cross functional teams.
Researches and may propose new technologies.
Develops and owns list of final enhancements.
Develops and defines application scope and objectives and prepares
technical and/or functional specifications from with programs will
be written.
Performs technical design reviews and code reviews.
May own technical testing to ensure unit test is completed and
meets the test plan requirements, system testing is completed and
system is implemented according to plan.
Assesses current status and supports data information planning.
Coordinates on-call support and ensures effective monitoring of
system.
Maintains technical development environment.
Mentors others and may lead multiple or small to medium sized
projects.
Will begin to set direction at the project/service level and
influences decision-making.
Understands the tradeoffs between technical, analytical and product
needs of the technical solutions.
Identifies and propose strategies around technical problems
affecting team, communicates standards and gets buy-in on
solutions.
Facilitates group sessions to elicit complex information on
requirements clarification, design sessions, code reviews and
troubleshooting issues.
Supports vendor evaluation.
Qualifications:
Requires an BA/BS degree in Information Technology, Computer
Science or related field of study
Minimum of 5 years related experience; multi-dimensional platform
experience; expert level experience with business and technical
applications
5 years of Genesys experience
Contact center technologies experience
Or any combination of education and experience, which would provide
an equivalent background.
Multi database and/or multi language strongly preferred.
Experience mentoring others, leading multiple small projects and
providing troubleshooting support is preferred.
SKILLS AND CERTIFICATIONS
Genesys Cloud
Contact Center Technologies
Amazon Connect
NICE WEM (Workforce Engagement Management)
Rest, Soap, JSON, NoSQL
Agile
Keywords: CMP.jobs, Middletown , Genesys Cloud Engineer, Engineering , Mason, Ohio
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