Front Desk Receptionist

Company: STI
Location: Indianapolis
Posted on: April 1, 2026

Job Description:

1.PHONES – Utilizing excellent customer service, answer agency main phone line via Ms Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing. 2.PHONE LOG – Calls received will be entered into a log. 3.VOICEMAILS – Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department. 4.GUESTS/VISITORS/CAMERAS – Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors. 5.CONTACT LISTINGS – Maintain a current contact listing for the agency and important numbers listing. 6.PACKAGE DELIVERIES – notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk. 7.SCANNING – back up for assisting with scanning old paper files into an online electronic software system. 8.ADMINISTRATION – various administrative assistance duties as needed. Training provided for all systems. Knowledge of MS Office recommended.

Keywords: STI, Middletown , Front Desk Receptionist, Administration, Clerical , Indianapolis, Ohio