Inbound Call Center Representative - Indianapolis, IN
Company: STI
Location: Indianapolis
Posted on: April 1, 2026
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Job Description:
*Answer all 800 calls in a timely manner. Record on Client
Contact forms. *Forward 800 calls to available volunteer counselors
or provide counseling assistance when volunteers are not available.
Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts *Do labels
and mailing for information packets, assemble packets of
information, and make copies of SHIP information as needed. *Inform
the Office Manager when supplies of materials are low *Put away all
deliveries in an orderly manner. Keep work area in order and
recycle unwanted paper and boxes. Make sure work area is neat and
orderly *Take voice mail messages for all packet requests twice a
day (morning and afternoon at minimum). *Forward call back messages
to Volunteer Supervisors at the end of the day. *Put together new
counselor training materials and other training materials requested
by Trainers. *Put together presentation materials and supplies as
requested by Volunteer Supervisors, Counselors, or SHIP Local
Sites. *Other duties as assigned by Office Manager including, but
not limited to, special mailings/emails, 800 message recordings,
updating lists, etc. DIFFICULTY OF WORK Incumbent performs
standardized tasks and must successfully complete trainings and
effectively communicate on the telephone keeping consistent with
agency policies and laws affecting the agency. RESPONSIBILITY
Incumbent must provide accurate and correct information to callers
and complete tasks in a timely manner. Incumbent is responsible for
accuracy giving Medicare information over the telephone and
maintaining accurate records, files, forms, reports and technical
information. Errors in work or faulty judgment can undermine trust
and the reputation of the program. PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office
Supervisor, the public, department and agency representatives at
local and state levels. Contacts are for the purpose of relaying
and giving information and making referrals.
Keywords: STI, Middletown , Inbound Call Center Representative - Indianapolis, IN, Administration, Clerical , Indianapolis, Ohio
