Lead Mailroom Associate
Company: SPS-North America
Location: West Chester
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Job Title: Lead Mailroom
Associate Reports To: The Lead Mailroom Associate will report to
the Client Services Supervisor, Client Services Manager, or
equivalent leadership. Job Overview: The Lead Mailroom Associate
provides oversight of mail and shipping/receiving services,
delivering operational functions in the following areas: processing
of inbound/outbound mail, distributing/delivering of mail, shipping
and receiving product and supplies to support onsite business
service center in a timely manner. This position leads (with
direction on supervisor) the client services onsite. Overall, this
position continuously offers the highest level of service to all
client and SPS employees while maintaining a professional image of
the company by providing prompt, courteous and efficient service.
Duties and Responsibilities: Provides 5-star customer service to
all employees (in all forms of communication). Receives inbound
mail/packages and sorts incoming mail and inputs into chain of
custody software package. Operates mail machines including the
postage meter, photocopying machine, and mail folding and inserting
machine Maintains records of receipt, mailing dates, and other
required information. Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of
materials. Notifies employees upon receipt of inbound deliveries.
Acts as point of contact for company personnel on mail/package
inquiries. Submit work orders for certain requests. Maintains the
Business Service Center area in a neat and orderly fashion.
Monitors level of office supplies on the floor and replenishing and
orders accordingly. Proactively seeks out additional work during
downtime. Builds professional relationships with customers and
other teams. Maintains professionalism and composure when
interacting with all employees. Trains back-up and providing
guidance on policies and procedures. Determines what additional
support is needed when handling sensitive inquiries. Provides
exceptional customer service to client. Provides reception or
concierge (front of office) or hospitality (back of office)
coverage as needed. Assigns tasks to team members. Determines the
completion timeline and monitor progress to keep the project on
track and on schedule. Communicates clear instructions to team
members. Creates and distribute reports to update the company on
the team's progress. Works in conjunction of supervisor to
determine day-to-day operational needs at site. Competencies :
Strong verbal and written communication skills. Excellent customer
service skills. PC skills MS Office Suite experience. Ability to
handle multiple tasks simultaneously. Good organizational skills.
Working knowledge of MFD equipment. Requires knowledge and
understanding of shipping/receiving procedures and ability to
comprehend instructions. Possesses ability to work independently
and capable of completing projects. Ability to determine correct
method and packing material as well as validate packing slips for
accuracy of incoming and outgoing materials. Qualifications and
Education Requirements: High School Diploma (or equivalent)
required. 2 years prior work experience preferred. 1 year of lead
experience preferred, or the equivalent of professional
experiences. Ability to work assigned work hours determined by
manager. Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving. Superb
written and verbal communication skills. Current knowledge or
ability to learn computer-based systems required for functions of
position. Required to maintain an overall professional appearance
and attitude. Adhere to all policies and procedures required.
Physical Demands: Approximately 50% of the time this position
requires the below physical demands. Fine and/or gross motor
skills, including the ability to grasp, lift and/or carry or
otherwise move packages on a standard wheeled cart with a load
capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit
for an extended period of time. Manual dexterity required for
operating office machinery (phone, copy machines, binding
equipment, etc.). Ability to communicate and discern information
effectively with onsite staff using vision, hearing, and
oral/written comprehension. Ability to lift or move 40 lbs. or
greater frequently. Travel: None or Negligible Other Duties: This
job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice. WHAT WE
OFFER Career Growth: An opportunity to enter a job that allows you
to learn new skills or use a variety of them that may lead you to
uncover other career opportunities! Learning & Development: At SPS,
we promote a work culture of learning so that you can develop to be
the best at what you do! We Recognize Talent: We offer a variety of
recognition programs for all levels of employees! Benefit
Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter
Transit and Parking, Supplemental Life Insurance, Accident
Insurance, Critical Illness, Hospital Indemnity, Legal Program,
Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home
and Auto Insurance, EAP, Short Term Disability, Life Insurance,
Education Discounts, 401k w/ matching, Entertainment Discounts, &
Paid Time Off. Note: Please inquire with the Human Resources team
for benefit offerings per role as regular positions that routinely
are under 30 hours/week may have a different benefit offering.
About SPS SPS is an award-winning employer of choice offering
outsourcing solutions that leverage Intelligent Automation
(Artificial Intelligence & Robotic Process Automation) in more than
22 countries across the globe. In North America, our services
include Mailroom Management (both physical and digital), Office
Services such as Reception, Lobby Concierge and Conference Room
Management in addition to Document Processing Services utilizing
leading edge technologies. Our clients today are companies in
sectors such as banking, insurance, legal, higher education,
advertising and other professional services, including many Fortune
500 companies. SPS is committed to delivering high caliber
outsourcing experience to our clients and offering our employees
challenging and exciting career opportunities throughout the North
America region and globally. SPS is committed to investing in the
professional development of our employees and offers competitive
comprehensive benefits and diverse development training programs
that lead to building careers. At SPS we embrace the uniqueness of
our employees and are committed to the fair and equal treatment of
all people, applicants, and employees by promoting a culture of
access, inclusion, equity and diversity. SPS provides equal
employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, sexual and
reproductive health choices, national origin, age, disability,
genetics, military status, gender identity or expression, sexual
orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5
days from the date it is posted. The posting may remain open longer
as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial
Intelligence) tools, prompts, scripts, or real-time assistance
(including but not limited to chatbots, AI-generated responses, or
transcription-based tools) during any and all interviews over any
forum or platform. SPS offers reasonable accommodations in the
hiring and employment process for individuals with disabilities. If
you need assistance in the application or hiring process to
accommodate a disability, you may request an accommodation at any
time. To view our privacy policy, click on the link below: Data
Privacy Statement Acknowledgement Section: By submitting an
application, by hitting "Submit Application", you certify that the
information contained in this application is true and complete. You
attest to the fact that the answers provided are correct to the
best of your knowledge and ability. You certify that you have not
knowingly withheld any information that might affect your chances
for hiring. You understand that any false information or omission
(including any misstatement) on this application or on any document
used to secure this employment can be grounds for rejection of
application or, if you are employed by SPS can be grounds for
immediate termination from this company.
Keywords: SPS-North America, Middletown , Lead Mailroom Associate, Administration, Clerical , West Chester, Ohio
