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Product Group Call Center

Location: Mason
Posted on: June 4, 2024

Job Description:

Customer Care Specialist is a key front-line associate who has the critical roles of (1) answering consumers? pre-sales questions regarding our retail stores and products and (2) facilitating post-sales issue and complaint resolution for five Retail brands. The retail brands that this position supports hold the Specialists to high standards of brand knowledge, familiarity with the optical industry, customer service, conflict resolution and negotiation skills. In many cases, the Specialist will act as a mediator or liaison between the customer and the retail store and will be responsible for ensuring all issues are resolved in a timely fashion. The Specialist will answer telephone calls and respond to emails and letters. The Specialist will schedule eye exams for patients of Dr?s. The Specialist must exhibit excellent customer care, phone, communication and writing skills.

All candidates must be available to work nights and weekends. Hours will be 11-8 m-f. Weekends would be 9-6 usually 1 day on the weekend.

Keywords: , Middletown , Product Group Call Center, Administration, Clerical , Mason, Ohio

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